| General FAQ's |
| Q: |
What are the advantages to using an agent to purchase
insurance? |
| A: |
By using an agent to purchase insurance, the policyholder
receives more personal service. An agent with whom there is direct contact can be vital
when purchasing a product and absolutely necessary when filing a claim. A local,
independent agent is able to deliver quality insurance with competitive pricing and local
personalized service. |
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| Auto
FAQ's |
| Q: |
What should I consider when purchasing automobile
insurance? |
| A: |
There are a number of factors you should consider when
purchasing any product or service, and insurance is no different. Here is a checklist of
things you should consider when purchasing automobile insurance.
- Don't base your decision on price alone. Base your decision on value - what you get for
what you pay. Consider the quality of the company's claims service and consumer education.
- Purchase the amount of liability coverage which makes sense for you
and your assets.
- You should decide which optional coverages you want. For example, do you want optional
physical damage coverages or is the market value of your car too low to warrant purchasing
them.
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| Q: |
I have an older car whose current market value is very
low - do I really need to purchase automobile insurance? |
| A: |
Yes. Massachusetts laws
require drivers to have at least some automobile liability insurance. These laws were
enacted to ensure that victims of automobile accidents receive compensation when their
losses are caused by the actions of another individual who was negligent.
Many people with
older cars decide not to purchase any of the physical damage coverages. It is often the
case that the cost of repairing the damages to an older car is greater than its value. In
these cases, your insurer will usually just "total" the car and give you a check
for the car's market value less the deductible. |
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| Q: |
Suppose I lend my car to a friend, is he/she covered
under my automobile insurance policy? |
| A: |
Whenever you knowingly loan your car to a friend or an
associate, he or she will be covered under your automobile insurance policy. In fact, even
if you do not give explicit permission each time a person borrows your car, they are still
covered under your automobile insurance policy as long they had a reasonable belief that
you would have given them permission to drive the car. |
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| Q: |
What is the difference between collision coverage and comprehensive coverage?
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| A: |
Collision is defined as losses you incur when your
automobile collides with another car or object. For example, if you hit a car in a parking
lot, the damages to your car will be paid under your collision coverage.
Comprehensive
provides coverage for most other direct physical damage losses you could incur. For
example, damage to your car from a hailstorm will be covered under your comprehensive
coverage. Glass coverage is also under comprehensive.
It is important to know the differences between the collision and comprehensive
coverages for a couple of reasons.
- In order to make an informed purchasing decision about these optional coverages, you
need to know the difference between them.
- The deductibles under the collision and comprehensive coverages can be different in
amount.
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| Q: |
What factors can affect the cost of my automobile
insurance? |
| A: |
A number of factors can affect the cost of your automobile
insurance - some of which you can control and some which are beyond your control.
The
type of car you drive, the purpose the car serves, your driving record, how
long you've been licensed, and where you live
can all affect how much your automobile insurance will cost you.
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| Homeowner
FAQ's |
| Q: |
What is homeowners insurance and who should buy this
type of coverage? |
| A: |
Homeowners insurance is one of the most popular forms of
personal lines insurance on the market today. The typical homeowners policy has two main
sections: Section I covers the property of the insured and Section II provides personal
liability coverage to the insured. Almost anyone who owns, rents or leases property has a
need for this type of insurance. And many times, homeowners insurance is required by the
lender as part of the requirements in obtaining a mortgage. |
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| Q: |
What is the difference between "actual cash value" and "replacement cost"?
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| A: |
Covered losses under a homeowners policy can be paid on
either an actual cash value basis or on a replacement cost basis. When "actual cash
value" is used, the policy owner is entitled to the depreciated value of the damaged
property. Under the "replacement cost" coverage, the policy owner is reimbursed
an amount necessary to replace the article with one of similar type and quality at current
prices. |
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| Q: |
What factors should I consider when purchasing
homeowners insurance? |
| A: |
There are a number of factors you should consider when
purchasing any product or service, and insurance is no different.
Here is a checklist
of things you should consider when you purchase homeowners insurance.
- First and foremost, purchase the amount and type of insurance that you need. Remember
that if your policy limit is less than 80% of the replacement cost of your home, any loss
payment from your insurance company will be subject to a coinsurance penalty. Also,
determine the amount of personal property insurance and personal liability coverage that
you need.
- Second, determine which, if any, additional endorsements you want to add to your policy.
For example, do you want the personal property replacement cost endorsement or the
earthquake endorsement?
- Finally, once you have decided on the coverage you want in your homeowners insurance
policy, you can now decide which insurer you would like to purchase the insurance from.
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| Q: |
What are some practical things I can do to lower the
cost of my homeowners insurance? |
| A: |
There are a number of things you can do to lower the cost
of your homeowners insurance. The best thing to do is to shop around.
It is not
surprising to find quotes on homeowners insurance that vary by hundreds of dollars for the
same coverage on the same home. When you shop, be careful to make sure each insurer is
offering the same coverage. Many insurers use the ISO policy forms, but this is not always
the case.
Another way to lower the cost of your homeowners insurance is to look for any discounts
that you may qualify for. For example, many insurers will offer a discount when you place
both your automobile and homeowners insurance with the them. Other times, insurers offer
discounts if there are deadbolt exterior locks on all your doors, or if your home has a
security system. Be sure to ask your agent or company about discounts any that you may
qualify for.
Another easy way to lower the cost of your homeowners insurance is to raise your
deductible. Increasing your deductible from $250 to $500 will lower your premium,
sometimes by as much as five or ten percent. However, be careful to make sure that you
have the financial resources necessary to handle the larger deductible.
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| Q: |
What are the policy limits (i.e., coverage limits) in
the standard homeowners policy? |
| A: |
[Note: this answer is based on the
Insurance Services Office's HO-3 policy.]
Coverages A and B provide protection to the dwelling and other
structures on the premises on an "all risks" basis up to the policy limits. The
policy limit for Coverage A is set by the policyowner at the time the insurance is
purchased. The policy limit for Coverage B is usually equal to 10% of the policy limit on
Coverage A. Coverage C covers losses to the insured's personal property on a named perils
basis. The policy limit on Coverage C is equal to 50% of the policy limit on Coverage A.
Coverage D covers the additional expenses that the policyowner may incur when the
residence cannot be used because of an insured loss. The policy limit for Coverage D is
equal to 20% of the policy limit on Coverage A. The coverage limit on Coverage E -
Personal Liability - is determined by the policyowner at the time the policy is issued.
The coverage limit on Coverage F - Medical Payments to Others - is usually set at $1000
per injured person. |
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| Q: |
Where and when is my personal property covered?
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| A: |
Coverage C, which provides named perils coverage, applies
to all your personal property (except property that is specifically excluded) anywhere in
the world. For example, suppose that while traveling, you purchased a dresser and you want
to ship it home. Your homeowners policy would provide coverage for the named perils while
the dresser is in transit - even though the dresser has never been in your home before. |
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| Q: |
Do I need earthquake coverage? How can I get it?
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| A: |
Direct damages due to earthquakes are not covered under
the standard homeowners insurance policy. However, unless you live in an area that is
prone to earthquakes, you probably do not need this coverage. If you do live in a part of
the country with high earthquake activity you may want to consider adding an earthquake
endorsement to your homeowners insurance policy. This endorsement will cover damages due
to earthquakes, landslides, volcanic eruptions and other earth movements.
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| Q: |
Do I need Flood Coverage?
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| A: |
That depends on whether your properties lies in a flood
plain as determined by US Government Flood Maps. We have these maps available and can
provide flood coverage should it be required or desirable. |
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| Small
Business General FAQ's |
| Q: |
What is fire legal coverage?
|
| A: |
Fire legal coverage provides coverage to for you if you
rent a business space and are held responsible for fire damages to that rented space. It
does not apply to all business risks. |
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| Q: |
What is the difference between Replacement Cost (RC)
and Actual Cash Value (ACV)? |
| A: |
Replacement Cost is the current cost to replace property.
Actual Cash Value is the replacement cost less depreciation. |
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| Q: |
What does 80% co-insurance mean?
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| A: |
Insurance carriers require that an insured party pay 80%
of the replacement cost in order to collect a partial loss in full. This is the way the
insurance company encourages all insureds to adequately insure their property in relation
to other insureds. |
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| Q: |
Does my policy cover physical damage to a vehicle I
rent? |
| A: |
This damage will be covered only if that type of coverage
is purchased. |
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| Q: |
Can other people drive my business vehicle?
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| A: |
Other people may drive your vehicle with your permission.
It is important that they be listed on your policy if they are regular drivers of the
vehicle. |
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| Q: |
How does an audit work?
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| A: |
At the end of the policy term, the insurance company will
review the policy and either charge or credit the policyholder based upon an audit of
estimated figures. Examples of estimated auditable items include sales and payroll. Audits
can be performed onsite by an auditor or via mail or telephone. A premium is charged for
audit estimations. |
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| Q: |
Why do I need certificates of insurance from
sub-contractors? |
| A: |
An audit may require you to show proof that
sub-contractors had their own insurance coverage. The sub-contractors' certificates of
insurance will prevent you from being charged for their exposure. |
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| Q: |
What is General Liability?
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| A: |
General Liability provides coverage for other individuals
who are on your property and/or exposed to your operations. |
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| Q: |
What does Products/Completed Operations mean?
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| A: |
Products/Completed Operations refers to the liability
coverage for damages caused by your operation or products after the point at which you no
longer have control of them. |
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| Q: |
What is Business Interruption/Extra Expense coverage?
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| A: |
Business Interruption/Extra Expense coverage provides
coverage for income loss and the expense of establishing a temporary site during repairs
due to damages related to a fire or compensable loss. |
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| Q: |
What is the difference between "Named
Insured", "First Named Insured" and "Additional Insured?"
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| A: |
Named Insureds are those listed by name in the relevant
block of the policy's declaration page. Although the named insured is commonly one person,
partnership, corporation or other entity with insurable interests, multiple named insureds
may be included. The First Named Insured is the first "named insured" listed
on the policy declarations (front page of the policy). This insured acts as the legal
agent for all named insureds in initiating cancellation, requesting policy changes or
accepting any return premiums. The first named insured may also be responsible for payment
of the premiums.
An additional insured is an entity to which a policy's coverage is extended. An
additional insured must be added to the policy prior to a claim being paid. There must be
a tied to relationship between the additional insured and named insured. Being an
additional insured on another's policy does not eliminate the need for someone to have
his/her own Commercial General Liability policy. |
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| Small
Business Property Insurance FAQ's |
| Q: |
What is a peril? |
| A: |
A peril is the cause of a possible loss (examples include
fires or windstorms). |
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| Q: |
What is Business Income Coverage (Time Element)?
|
| A: |
Business Income Coverage provides coverage for loss of
earnings and ongoing expenses when operations are curtailed or suspended due to property
damage resulting from a covered cause of loss. |
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| Q: |
Should I purchase special coverage for my computer
equipment? |
| A: |
Electronic Data Processing (EDP) equipment can be covered
as unscheduled business personal property in "commercial property" forms such as
the building and personal property coverage. An EDP equipment floater can provide added
benefits. Many EDP floaters cover special perils such as mechanical or electrical
breakdown and typically cover property in transit. |
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| Q: |
What is co-insurance?
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| A: |
In property insurance, co-insurance is a clause under
which the insured shares in losses to the extent that he/she is underinsured at the time
of a loss. You may have heard of co-insurance relative to health insurance; this is a
provision in which the insured and the insurance company will share covered losses in an
agreed proportion. |
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| Small
Business General Liability FAQ's |
| Q: |
What is a third party claim?
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| A: |
A third party claim is a claim brought against you by
someone other than an insured. |
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| Q: |
Does my General Liability Policy provide coverage if my
company is sued for pollution? |
| A: |
This insurance does not apply to bodily injury, property
damage, advertising injury or personal injury arising out of the actual, alleged or
threatened discharge, dispersal, seepage, migration, release or escape of pollution.
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| Q: |
Does my General Liability Policy provide Liquor
Liability Coverage? |
| A: |
Yes, your General Liability policy provides liquor
liability coverage unless you are in the business of manufacturing, distributing, selling,
serving or furnishing alcoholic beverages. These types of businesses need to purchase
additional coverage specific to liquor liability coverage. |
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| Q: |
What is Fire Legal Liability coverage?
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| A: |
Fire Legal Liability provides coverage against liability
for fire damage to premises rented to the named insured or temporarily occupied by the
named insured with the owner's permission. Most Commercial General Liability policies
provide a separate limit of $50,000 to cover this exposure. |
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| Q: |
Will my liability insurance cover me if I am sued in
another country? |
| A: |
Most liability policies provide coverage for lawsuits only
if they are brought in the United States, its territories and Canada. |
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| Q: |
What is the difference between Employee Benefits
Liability Coverage and a Fiduciary Bond? |
| A: |
The Employee Benefits Liability policy was designed
primarily for a variety of benefit plans to provide coverage for administrative errors and
omissions. The Fiduciary Bond policy was designed to cover a fiduciary's ERISA (Employee
Retirement Income Security Act) exposures that are caused by a "wrongful act."
Fiduciary coverage responds to claims for damages arising out of improper investments as
well as plan and employee advice. |
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| Q: |
What is an Umbrella Policy? |
| A: |
An umbrella policy provides additional limits of insurance
over and above underlying coverages found on a General Liability, Automobile or Workers'
Compensation policy. If there is a claim, the underlying policy will pay its limits of
liability and the umbrella policy coverage would then be activated. |
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| Q: |
When do I need to purchase Workers' Compensation
Insurance? |
| A: |
Most states require an employer to purchase workers'
compensation insurance as soon as they have employees. These states also consider a
corporate entity to have employees from the moment the corporation is formed.
Workers'
compensation insurance will provide medical expense and disability income for injured
employees as required by the laws of each state. In addition, the insurer will defend any
claim proceeding or suit against the insured for benefits payable under the policy.
Premium shall be computed on the basis of the total remuneration (payroll) paid or
payable by the insured for services covered by the policy. |
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| Q: |
What should be included in the remuneration?
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| A: |
In addition to ordinary wages or salaries, remuneration
includes several other types of compensation. These include: |
- Bonuses
- Extra pay for overtime work except as provided in Rule V-E
- Pay for holidays, vacations or periods of sickness
- Payment by an employer of amounts otherwise required by law to be paid by employees to
statutory insurance or pension plans
- Payment to employees on any basis other than time worked, such as piece work, profit
sharing or incentive plans
- Payment or allowance for hand tools or power tools used by hand and provided by
employees and used in their work operations for the insured
- The rental value of an apartment or house provided for an employee based on comparable
accommodations
- The value of lodging received by employees as part of their pay
- The value of meals received by employees as part of their pay to the extent shown in the
insured's records
- The value of store certificates, merchandise, credits or any other substitute for money
received by employees as part of their pay
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| Items not included are: |
- Tips and other gratuities received by employees
- Payments by an employer to group insurance or group pension plans for employees other
than payment covered by Rule V-B.2e
- The value of special rewards for individual invention or discovery
- Dismissal or severance payments except for the time worked or accrued vacations
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| Life
FAQ's |
| Q: |
How much life insurance should an individual own? |
| A: |
Rough "rules of thumb" suggest an amount of life
insurance equal to 6 to 8 times annual earnings. However, many factors should be taken
into account in determining a more precise estimate of the amount of life insurance
needed. Important factors include:
- Income sources (and amounts) other than salary/earnings
- Whether or not the individual is married and, if so, what is the spouse's earning
capacity
- The number of individuals who are financially dependent on the insured
- The amount of death benefits payable from Social Security and from an employer sponsored
life insurance plan
- Whether any special life insurance needs exist (e.g., mortgage repayment, education
fund, estate planning need), etc.
It is recommended that a person's insurance advisor be contacted for a precise
calculation of how much life insurance is needed. |
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| Q: |
What about purchasing life insurance on a spouse and on
children? |
| A: |
In certain circumstances, it may be advisable to purchase
life insurance on children; generally, however, such purchases should not be made in lieu
of purchasing appropriate amounts of life insurance on the family breadwinner(s). It is of
utmost importance that the income earning capacity of the primary breadwinner be fully
protected, if possible, through the purchase of the required amount of life insurance
before contemplating the purchase of life insurance on children or on a non-wage earning
spouse. In a dual-earning household, it is important to protect the income earning
capacity of both spouses. Life insurance on a non-wage earning spouse is often recommended
for the purpose of paying for household services lost at this individual's death. |
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| Q: |
Should term insurance or cash value life insurance be
purchased? |
| A: |
Although a difficult question--one whose answer will vary
depending on circumstances--several principles should be followed in addressing this
issue. It must first be recognized that in any life insurance purchasing decision,
there are at least two basic questions that must be answered:
- "How much life insurance should I buy?" and
- "What type of life insurance policy should I buy?"
The question contained in (1) involves an "insurance" decision and the
question contained in (2) requires a "financial" decision.
The "insurance" question should always be resolved first. For example, the
amount of life insurance that you need may be so large that the only way in which this
needed amount of insurance can be afforded is through the purchase of term insurance with
its lower premium.
If your ability (and willingness) to pay life insurance premiums is such that you can
afford the desired amount of life insurance under either type of policy, it is then
appropriate to consider the "financial" decision--which type of policy to buy.
Important factors affecting the "financial" decision include your income tax
bracket, whether the need for life insurance is short-term or long-term (e.g., 20 years or
longer), and the rate of return on alternative investments possessing similar risk.
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| Q: |
How does mortgage protection term insurance differ from
other types of term life insurance? |
| A: |
The face amount under mortgage protection term insurance
decreases over time, consistent with the projected annual decreases in the outstanding
balance of a mortgage loan. Mortgage protection policies are generally available to cover
a range of mortgage repayment periods, e.g., 15, 20, 25 or 30 years. Although the face
amount decreases over time, the premium is usually level in amount. Further, the premium
payment period often is shorter than the maximum period of insurance coverage--for
example, a 20-year mortgage protection policy might require that level premiums be paid
over the first 17 years. |
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| Q: |
Can an existing life insurance policy be used to
provide for the repayment of an outstanding mortgage loan? |
| A: |
Yes; the purchase of a new mortgage protection term
insurance policy is usually not required by the lender. An existing policy, either term or
cash-value life insurance, can be used for many purposes, including paying off an
outstanding mortgage loan balance in the event of the insured's death.
Credit life
insurance is frequently recommended in conjunction with the taking out of an installment
loan when purchasing expensive appliances or a new car, or for debt consolidation. Is
credit life insurance a good buy?
Credit life insurance is frequently more expensive than traditional term life
insurance. Further, if you already own a sufficient amount of life insurance to cover your
financial needs, including debt repayment, the purchase of credit life insurance is
normally not advisable due to its relatively high cost. |
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| Renters
FAQ's |
| Q: |
Why would I want to buy renters insurance?
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| A: |
If you live in an apartment or a rented house, renters
insurance provides important coverage for both you and your possessions. A standard
renters policy protects your personal property in many certain cases of theft or damage
and may pay for temporary living expenses if your rental is damaged (including loss of
use). It can also shield you from personal liability. Anyone who leases a house or
apartment needs to consider this type of coverage. |
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| Q: |
How does a renters policy protect my personal property? |
| A: |
A renters policy provides named perils coverage. This
means your property is protected from all the perils that are specifically listed on your
policy. These usually include:
- Fire or lightning
- Windstorm or hail
- Explosions
- Riots
- Aircraft
- Vehicles
- Smoke
- Vandalism or malicious mischief
- Theft
- Falling objects
- Weight of ice, snow, or sleet
- Accidental discharge or overflow of water or steam
- Sudden and accidental tearing apart, cracking, burning, or bulging
- Freezing
- Sudden and accidental damage from artificially generated electrical current
- Volcanic eruptions (but this doesn't include earthquake or tremors)
Renters coverage applies to your personal property no matter where you are in the
world. This means you're covered when you are on vacation as well as at home. |
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| Q: |
Why do some apartment complexes require tenants to have
renters insurance? |
| A: |
The owners of these apartment complexes require their
tenants to have renters insurance to ensure that they have personal liability coverage.
Owners of apartment complexes carry property insurance to protect themselves in the event
that the apartment building is damaged. However, if a negligent tenant causes damage, the
owner's insurer will sue the responsible tenant for the amount of damage they caused. The
owner wants to make sure that the tenant has insurance coverage that will protect him or
her in this event. |
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| Q: |
What if I share my apartment with a roommate? Do we
both need to have renters insurance? |
| A: |
Standard renters policies cover only you and relatives
that live with you. If your roommate is not a relative, each of you will need your own
renters policy to cover your own property and to provide you liability coverage for your
own actions. |
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| Umbrella
FAQ's |
| Q: |
What is a personal umbrella liability policy? |
| A: |
The personal umbrella liability policy is an insurance
contract designed to accomplish two goals.
- First, it increases the liability protection beyond what the policy owner already has in
his or her homeowners and automobile insurance policies.
- Second, the personal umbrella policy is designed to fill in the gaps in a policy owner's
liability coverage since several types of liability exposures exist that are not covered
by automobile and homeowners policies.
Together with homeowners and automobile insurance policies, broad personal liability
protection is attained through the purchase of a personal umbrella policy.
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| Q: |
How do I know if I need a personal umbrella liability
policy? |
| A: |
It used to be that the only people who needed personal
umbrella liability policies were wealthy individuals who had sizable amounts of personal
assets that would be at risk in a lawsuit.
However, in our very litigious society, many
people are realizing that they have a need for more liability insurance than what is
provided under their homeowners and automobile insurance policies. The personal umbrella
policy is ideally suited to provide this protection. |
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