What the Trusted Choice Logo Means to You
Trusted Choice is a national program designed to deliver choice, advocacy and customization to insurance consumers. To qualify for Trusted Choice, Suburban Insurance has committed to a
Pledge
of Performance that promises its customers quality service, competitive pricing, a broad choice of products, and unparalleled advocacy. The Trusted Choice logo tells consumers that this insurance agency is a trusted advisor and advocate which offers consumers
a choice of products and markets.Our Pledge of Performance
Trusted Choice agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive
pricing, a broad choice of products and unparalleled advocacy.
As a Trusted Choice agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:
 | Work with you to identify the insurance and financial services that are right for you, your family or your business, and use our access to multiple companies to deliver those products.
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| Guide you through the claims process for a prompt and fair resolution of your claim.
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| Help solve problems related to your coverage or account.
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| Explain the coverages and options available to you through our agency, at your request.
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| Return your phone calls and emails promptly and respond to your requests in a timely manner.
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| Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
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| Use our experience and multiple company relationships to customize your coverage as needed.
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| Commit our staff to continuing education so they may be more knowledgeable in serving you.
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| Treat you with respect and courtesy.
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| Conduct our business in an ethical manner
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| We pledge this to you, our clients, and ask that you let us know if we fail to meet our commitment, so we may take corrective action.
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